Policies and Procedures

Cancellation Policy

We require our guests to give us 24 hours notice if they need to cancel an appointment for any reason. Failure to do so will result in a $25 service charge to their credit card or on account to be paid the following visit. The same charges apply for no-shows.

 

Salon Privacy Policy

Your personal information, including personally identifiable transaction information, will be used for the purpose of providing you with services at Fiorio Salons & Spas, servicing your requests, improving our services, and developing and informing you of additional services provided by Fiorio. Occasionally, we will send you communications with information, which may be useful to you, including information and offerings about our services. We may also aggregate statistics that we gather about our customers. However, these statistics will not include personal information that identifies individuals. We maintain appropriate safeguards to protect your personal information against loss or theft, unauthorized access, disclosure, or misuse. We may also use, disclose, and communicate your personal information if required to do so by law, including by an order of any court. We will never disclose your personal information to third parties without your consent. At all times, you will be given the choice to opt out of providing such information

 

Redo

We require our guests to contact us within 48 hours of the performed service if they are not satisfied with the end result, due to a technical error made by the stylist / colourist. An appointment is then made to come in and consult with the salon manager. At that time, an assessment will be done to determine if a redo is necessary.

 

Referral Policy

After a guest refers 3 people to the salon and/or spa, he/she is entitled to a complimentary haircut or colour with his/her regular stylist or colourist.

Ask your referred friend to mention your name when they arrive for their appointment, and the credit will instantly be applied to your account. Once three referrals total on your account you will be eligible for one of the below service.

 

Referrals must be directed to your stylist, colourist or esthetician at your location. Free service must be equal to, or lesser then cost of service referred. Some treatments may not be available at all Fiorio Spa locations. Please call in advance to inquire which treatments are offered.

 

Refund Policy Products

If a guest is not satisfied with a product, he/she may bring the product and the original receipt in, within 30 days of the purchase date, for an exchange or credit on a FIORIO gift card. The product bottle must be at least 75% full for us to issue a refund. We do not give refunds in cash, credit, or debit.

 

Refund Policy Services

If a guest is not satisfied with his/her service, he/she may let the salon manager know within 48 hours of the service. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.